FAQ

Do you offer samples?

Yes, we do offer samples of our products. Each sample costs $3, excluding shipping costs. Samples are a great way to assess the quality and suitability of our products before making a larger purchase. Contact our sales team to request samples and arrange payment.

Can I pick up my order?

At Brighton Jars & Bottles, we offer the convenient option for you to pick up your order instead of having it shipped to your location. This allows you to have more control over the delivery process and ensures that your items are in your hands as soon as possible.

If you prefer to pick up your order, simply follow these steps:

1. During the checkout process, select the "Pick Up" option.
2. You will receive an email notification. This email will serve as confirmation that your items are prepared and available for collection.
3. When you arrive at our location, please provide us with your order details and proof of purchase.
4. We will then retrieve your order and have it ready for you to inspect and take with you.

Please note that pick-up is available by appointment only. This ensures that we can provide you with the best service and have your order prepared in advance.

Email (sales@brightonjars.ca) or text (905 334 5365) 60 minutes before arrival. Please bring a copy of your invoice.

If you have any questions or need further assistance, please don't hesitate to contact us at sales@brightonjars.ca. We are here to help!

How long will it take to prepare my order?

We strive to provide efficient and timely order processing for our valued customers. We understand the importance of receiving your items promptly, and we are committed to ensuring a smooth and hassle-free experience.

When it comes to order processing, the timeline may vary depending on the quantity of items you have ordered. Typically, we aim to have orders ready for pick up on the next working day.

Once your order is ready for pick up, you will receive an email notification. This email will serve as confirmation that your items are prepared and available for collection.

We encourage our customers to arrange to pick up their orders at our designated location. This option allows for greater convenience and eliminates any concerns regarding the shipping process.

What payment methods do you accept?

At Brighton Jars & Bottles, we accept the following payment methods:

1. Credit Cards: You can conveniently pay using major credit cards such as Visa, Mastercard, and American Express.
2. E-Transfer: We also accept electronic fund transfers (e-transfers) for a seamless payment experience.
3. PayPal.

Your security is our priority, and we ensure that all payment information is processed securely. 

Are lids and/or caps included with your products, and are they included in the price?

Yes, our products come with their lids and/or caps, and the cost is included in the price. When you purchase our glass jars, they come complete with the necessary lids or caps, ensuring convenience and ease of use right out of the box.

Can I purchase in larger (significant) quantities?

Yes, you can buy in significant quantities. If the desired quantity is available in our inventory, we can directly facilitate your purchase. If not, we can coordinate with our production team to fulfill your order. Subsequently, we'll arrange either direct shipment to your location or delivery to our warehouse for further processing.

What's the distinction between overflow capacity and net fill capacity?

The overflow capacity and net fill capacity of a container refer to two different measurements related to how much a container can hold:

• Overflow Capacity: This refers to the maximum volume a container can hold when filled completely to the brim, allowing the contents to overflow slightly without spilling. It represents the total capacity of the container, including any space above the rim.
• Net Fill Capacity: This refers to the actual usable volume of the container when filled to a specified level below the rim. It excludes any space above the fill line, such as headspace or room for closure. Net fill capacity is often used to indicate the amount of product that can be safely contained within the container without risk of spillage or leakage.

In summary, overflow capacity indicates the maximum volume a container can hold, including overflow, while net fill capacity represents the actual usable volume of the container for containing products.

 

Can glass jars or bottles withstand freezing?

In general, glass can endure freezing temperatures without fracturing. However, there are risks associated with freezing liquids in glass containers. When a liquid freezes, it expands, exerting pressure on the container walls, potentially causing cracks or shattering. Moreover, insufficient space left at the container's top for liquid expansion during freezing can escalate pressure, leading to breakage.

To mitigate breakage risks when freezing liquids in glass containers, it's crucial to leave ample space at the container's top for expansion and to avoid abrupt temperature changes, such as placing hot glass in a freezer. Additionally, handling glass containers with care during freezing is advisable to minimize the risk of breakage.

What are the primary methods for filling glass containers?

• Hot Fill: In this process, glass containers are filled with hot liquid or product, usually at temperatures exceeding 180°F (82°C). The heat aids in sterilizing both the product and the container, minimizing the risk of contamination. Subsequently, the containers are typically sealed to uphold freshness.
• Cold Fill: Cold filling entails filling glass containers with cold or room temperature liquid or product. This approach is preferred for products unsuitable for high temperatures or those not requiring heat-based sterilization. Following filling, container sealing may occur based on product and packaging specifications.
• Hot Water Bath Glass Filling: Also known as hot water bath canning or processing, this method is utilized for preserving foods in glass jars, particularly high-acid foods like fruits, pickles, jams, and jellies.
• Autoclave Glass Jar Filling: This technique involves filling glass jars with food or liquid products in commercial or industrial settings, primarily for items necessitating sterilization under high pressure and temperature. Autoclave filling is prevalent in the food processing industry, especially for packaging canned fruits, vegetables, meats, and ready-to-eat meals.

Do you provide printing services on glass jars/bottles?

Yes, we offer printing on glass jars and bottles, but there is a Minimum Order Quantity (MOQ) requirement. The MOQ varies depending on the specific item.